Refund & Return Policy
Conditions for returns, replacements and refunds.
Before returning a product
Contact us before sending any product back. Return eligibility depends on the reason for the request, the condition of the product, product safety considerations and whether the supplied item differs from the confirmed order.
Product condition
Products proposed for return should remain unused, properly stored and in their original packaging unless the issue being reported is a defect, damage or an incorrect item supplied by us. Agrochemical and agricultural-input safety requirements may limit whether an opened product can be accepted back.
Incorrect or damaged orders
If you receive an incorrect item or notice damage on delivery, contact us promptly with your order reference and relevant details or photographs so the issue can be reviewed.
Refunds and replacements
Where a return, refund or replacement is approved, our team will confirm the applicable resolution and any return instructions directly with the customer. Refunds are not issued merely because a product was used incorrectly or contrary to its label instructions.
How to request
To request assistance with a return, replacement or refund, contact info@passionagro.com.ng or +2348063504545 and provide your order reference and a description of the issue.